Shipping Policy

When will my order ship?

Orders are processed and shipped 9 a.m.-3 p.m. Monday through Friday. Orders placed after 3 p.m. are processed the next business day. Orders placed on Saturday and Sunday will begin processing on Monday. All standard United States shipping holidays apply. Please note delivery days for the following services:

    • UPS Ground: Delivers Monday through Friday
    • USPS Priority Mail: Delivers Monday through Saturday

How long will it take for my order to arrive?

When shipping by ground methods, transit time will vary based on the "ship to" address. Destinations closer to our Savannah, GA, order processing facility will have shorter transit times than destinations located farther away. Please allow 2-7 business days for ground shipments. To ensure there are no delivery delays, please review your address and advise us immediately if you notice an error. Once a parcel has been dispatched, we are unable to rectify any mistakes in the delivery address. It is Oliver Bentleys policy not to replace items that are lost because an incorrect address was supplied.

How much does shipping cost?

We offer free ground shipping on orders of $50 or more as well as $7.95 flat rate ground shipping for shipments within the United States. If you prefer to select a specific carrier, we offer live rates through USPS and UPS. Simply enter your shipping address and our shopping cart will automatically calculate the rate for you.

Can I ship to a P.O. Box?

We send P.O. Box packages via USPS. Please allow 2-10 business days.

Can I ship to an APO address?

We send packages to military addresses via USPS. Please allow 10-17 business days.

How do I return an order?

You may return unopened product for replacement or refund within 30 days of purchase by calling our customer service department at 912-201-1688. Shipping charges are not refundable. Refunds may take 1 to 2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Purchases made from entities other than Oliver Bentleys are not eligible for replacement, credit or refund. Please contact the retailer where the item was purchased and inquire about their exchange or return policy.

Accepted forms of Payment:

  • Visa
  • Mastercard
  • Discover
  • American Express
  • PayPal

What should I know about billing and sales tax?

  • Your card is charged upon completion and confirmation of your online transaction. You will receive an order confirmation email which will summarize all transactional information.
  • All refunds will be processed in the form of an electronic transactional credit to the card originally used to make the online purchase.
  • Sales tax will be applied per the regulation of your state at the point of online sale.
  • Please contact us if you have any questions about billing, internet sales tax, or shipping.